The Shabby Dog is committed to maintaining the confidentiality of our customers. We do not share, sell, or otherwise disclose information about our clients to any other party except as required to process and ship purchases.
The Shabby Dog is the sole owner of the information collected on the The Shabby Dog website. The Shabby Dog collects information from our users at several different points on our Web site.
During order checkout, a user must provide contact information such as name, email and shipping address and financial information such as credit card number and expiration date. This information is used for credit card authorization and to fill customer orders. If we have trouble processing an order, some of the information is used to contact the user.
A cookie is a piece of data stored on the user's computer tied to information about the user. We use persistent cookies. A persistent cookie is a small text file stored on the user's hard drive for an extended period of time. Persistent cookies can be removed by following Internet browser help file directions for "removing cookies".
Cookies are used by The Shabby Dog order process to correctly process the order and as a convenience by identifying returning customers during the checkout process to populate billing information such as name, address, and phone number. This information is not used by us for any reason but for your convenience. We do not store credit card information or any other sensitive information. Our site cannot be used with cookies turned off.
Like most standard web site servers, we use log files. This includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyze trends, administer the site, track users' movement in the aggregate, and gather broad demographic information for aggregate use. This data is not linked to personally identifiable information.
Communications from the Site
- Special Offers and Updates
Established members will occasionally receive information on products, services, special deals, and newsletters. Out of respect for the privacy of our users we present the option to not receive these types of communications. If you do not wish to receive future emails, send an email to The Shabby Dog
During checkout, there is a checkbox that allows users to Opt-Out of additional communications such as emails about products, services, special deals, and newsletters. If you do not wish to receive future newsletters, send an email to The Shabby Dog
- Customer Service
We communicate with users on a regular basis to provide requested services. Our production and customer service use both email and phone information to communicate with customers in regards to issues relating to in process order.
Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our Web site.
Third Party Intermediaries
We use an outside shipping company to ship orders, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes.
If The Shabby Dog goes through a business transition, such as a merger, being acquired by another company, or selling a portion of its assets, users' personal information will, in most instances, be part of the assets transferred. If as a result of the business transition, the users' personally identifiable information will be used in a manner different from that stated at the time of collection they will be given choice consistent with our notification of changes section.
Our users are given the opportunity to 'opt-out' of having their information used for purposes not directly related to our site at the point where we ask for information. For example, our order form has an 'opt-out' mechanism so users who buy a product from us, but don't want any marketing material, can keep their email address off of our lists.
Users who no longer wish to receive our newsletter and promotional communications may opt-out of receiving these communications by replying to unsubscribe in the subject line in the email or email us at The Shabby Dog
Our sites may contain links to other sites. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every Web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Web site.
Our Web sites take every precaution to protect our users' information. When users submit sensitive information via the Web site, their information is protected both online and off-line.
When ordering, our form asks users to enter sensitive information (such as credit card numbers). That information is protected via an industry standard encryption - SSL (Secure Socket Layer). While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when users are just 'surfing.'
While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user information off-line. All of our users' information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information. Employees must enter their password to gain access to user information. Finally, the servers that store personally identifiable information are in a high-security environment at our co-location facilities.
Notification of Changes
If, however, we are going to use users' personally identifiable information in a manner different from that stated at the time of collection we will notify users via email. Users will have a choice as to whether or not we use their information in this different manner.
If customers have opted out of all communication with the site, or deleted/deactivated their account, then they will not be contacted, nor will their personal information be used in this new manner. In addition, if we make any material changes in our privacy practices that do not affect user information already stored in our database, we will post a prominent notice on our Web site notifying users of the change.
The Shabby Dog
20 N Baldwin Avenue
Sierra Madre, CA 91024
Phone: (626) 836-5452 | Fax: (626) 836-5462
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