Terms & Policies
As our business continues to grow the way in which we operate must also evolve. In doing so, we have developed a few set of rules to ensure that our processes and procedures are fair for everyone. We truly love the community we serve, so if there are ever any questions or concerns please do not hesitate to contact us. We are here to help. Now for some fun rules…
Reservations must be made either in person, online or over-the-phone. During peak or holiday times please book in advance as our facility often reaches capacity and as unfortunate as it is, we may be forced to turn down your business.
You can cancel or change a reservation up to 24 hours before your dog is scheduled for an appointment. (So if something is going to change or you can no longer make it, please give us a full days heads up). For any late cancellations or no-show appointments with regards to overnight booking, customers will be charged the full cost of services booked—please see our full services list for a cost breakdown based on your dog.
Customers are able to check-in or drop-off their dog anytime during our normal business hours. We ask that you check-out or pickup your dog within thirty (30) minutes of business closing hours. In the event of a late pickup after our normal business hours, customers will be charged a $10 late fee for each thirty (30) of being late; up to a flat $30 fee. We are open daily from 7:00AM to 7:00PM. These hours are subject to change during major holidays.
Payment for services is required to be made on or before the date of service. We require a credit card to be on file for all new and returning customers. Late cancellations or no show appointments will be charged to a customer’s credit card on file, unless otherwise stated. In addition, charges for services and/or appointments which are used by a customer but not otherwise paid for will be charged to that customer’s credit card on the day the service is used.
Discounts may be offered to customers who purchase service packages for either multiple dogs or on a monthly basis. These discounts only apply to the number of services purchased together as a group. Any further or additional services will be charged at the regular rate then in effect for individual customers.
Your dog’s health and well-being is our chief concern. We take this seriously and always do our best to make certain they are in great hands at all times. As a result, their are a few pieces of information that must be accounted for with regards to your dog’s health:
Vaccinations - All dogs must be current with their vaccinations and owners must allow THE SHABBY DOG to obtain medical records (if necessary) to confirm that each dog in our care is of acceptable health:
Adenovirus (Canine Hepatitis)
Bordetella (Canine Cough)
All dogs must be in good health prior to any and all services at THE SHABBY DOG. Owners are responsible for ensuring that their dogs are free from any condition or behavioral tendency that may jeopardize other pets, employees, or customers of THE SHABBY DOG. In addition, owners must disclose any conditions or behavioral tendencies that may influence the way in which their dog is cared for.
For any dog that is not retrieved within fourteen (14) business days of its scheduled pickup date, will be considered abandoned. THE SHABBY DOG will make every necessary attempt to contact and reach an owner. If however after every attempt made is proven unsuccessful, we will then attempt to find a new home for the abandoned dog, including other local owners, shelters, or rescues.
In order to promote our brand as well as sales, customers grant THE SHABBY DOG permission to use their dog’s likeness in photograph(s) and/or video(s) in any and all applicable media. This release relates to photograph(s) and/or video(s) intended for use in any and all THE SHABBY DOG marketing materials or press, including, but not limited to brochures, web content, email blasts, or promotional items. Customers will make no monetary or other claim against THE SHABBY DOG for the use of this content.